Hopgo Digital

Privacy Policy

Last updated: June 18, 2025

Welcome to Hopgo Digital ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [Your Contact Email Address].

Our core principle is that we do not use your personal information in any way without your explicit consent. This includes not using your information to improve our products or services, unless you have specifically agreed to it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register for our courses, express an interest in obtaining information about us or our products and services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

  • Personal Information Provided by You: We collect names; email addresses; phone numbers; contact preferences; and other similar information you choose to provide.
  • Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
  • Usage Data (Non-Personal): We may collect aggregated and anonymized information about how the Website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address, in anonymized form), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. This data is not linked to any personally identifiable information.

2. How We Use Your Information

We use personal information collected via our Website only for the purposes for which you have provided it and given explicit consent. These purposes include:

  • To Provide Services: To facilitate account creation, fulfill and manage your course enrollments and orders, and deliver the services you have requested.
  • To Communicate With You: To send administrative information (e.g., updates about your courses, policy changes), respond to your inquiries, and provide customer support.
  • To Post Testimonials: We post testimonials on our Website that may contain personal information, only after obtaining your explicit consent to do so.
  • To Request Feedback (with consent): We may use your information to request feedback about our services, only if you have consented to such communications.
  • To Send Marketing Communications (with consent): We may send you marketing and promotional communications, only if you have opted-in to receive them. You can opt-out at any time.
  • To Protect Our Services: To maintain the security and integrity of our Website and services (e.g., preventing fraud, enforcing terms).
  • To Comply with Legal Obligations: To respond to legal requests and prevent harm as required by law.

We reiterate: We will not use your personal information for any other purpose, such as internal analytics to improve our products or for personalized experiences, without obtaining your separate, explicit consent.

3. Will Your Information Be Shared With Anyone?

We only share information with your explicit consent, to comply with laws, to provide you with services you have requested, to protect your rights, or to fulfill business obligations directly related to the services you use.

Specifically, we may need to process your data or share your personal information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, email delivery). We have contracts in place with our data processors, meaning they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organization apart from us. They will hold it securely and retain it for the period we instruct.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, only if the new entity adheres to the same privacy commitments.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice.
  • Business Partners (with consent): We may share your information with our business partners to offer you certain products, services or promotions, but only if you have given us explicit consent to do so.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These are primarily used for essential website functionality, such as remembering your login session or preferences. We will seek your consent for any non-essential cookies, such as those used for analytics or advertising. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, otherwise state how cookies are used).

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes for which you provided it and for which you have given consent, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

7. Your Privacy Rights

You have certain rights regarding your personal information under applicable data protection laws. These may include the right:

  • To request access and obtain a copy of your personal information.
  • To request correction of any inaccurate or incomplete personal information.
  • To request erasure of your personal information.
  • To restrict or object to the processing of your personal information.
  • To data portability (if applicable).
  • To withdraw consent at any time where we are relying on consent to process your personal information.

To make such a request, please use the contact details provided below. We will respond to your request within a reasonable timeframe.

8. Updates to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this notice, you may email us at [Your Contact Email Address] or by post to:

Hopgo Digital
[Your Physical Address, if applicable]
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